Frequently Asked Questions — Sustainable Fashion Australia

Sustainable fashion is a conscious movement toward clothing that’s made with respect for the environment, garment workers, and long-term wear. At Pandemonium Paradise, that means Fair Trade manufacturing, organic materials, climate neutral production, plastic-free shipping, and timeless basics designed to last.

To us, ethical apparel means every part of the supply chain—seed to sewing—is rooted in respect. We only stock products made from certified organic cotton, produced under Fair Trade and climate neutral standards, with zero animal by-products or plastic-based fibres.

Even cruelty-free wool can involve harmful practices for animals and the land. Polyester and synthetic fibres release microplastics into waterways with every wash. We skip them both in favour of organic, vegan-friendly fabrics that are compostable, breathable, and kinder to all life.

GOTS (Global Organic Textile Standard) is the gold standard in organic textiles. It ensures our cotton is grown without harmful chemicals, processed sustainably, and manufactured under ethical working conditions.

We ship your order in certified home-compostable mailers, with compostable stickers and labels. Even the adhesives are non-toxic and worm-safe. Simply cut everything up and toss it in your home compost as “brown” waste. It’ll break down within 90–120 days. No plastic. Ever.

We offer a flat rate of $9.95 AUD for standard shipping Australia-wide.

Free shipping is available on domestic orders over $150 AUD.

Express shipping has a high environmental impact, and since we only sell non-emergency basics, we choose slower, lower-impact delivery. Thanks for your patience—it’s a small delay for a big cause.

Yes, we do! International shipping rates can be estimated in the Cart page or calculated at Checkout.

We endeavour to send all orders out as fast as possible within 1-2 days.

All packages are delivered via Australia Post with tracking numbers given on the orders page, on your Pandemonium Paradise account, as well as emailed to you.
You can check the progress of your order in your My Account, Australia Post link sent to your email, or  here using your Order ID & email or using the tracking number given to you.

For Australian orders, once shipped most are delivered between 2 – 7 business days depending on distance.
Please allow up to 2 weeks for packages to arrive. If you still have not received your package after two weeks, please contact Australia Post and request an update on your order using your Tracking ID.

International shipping times are calculated and given at checkout once you have entered your address and vary depending on your location. Australia Post estimations for international orders vary from 8 -25 days. Click here to be taken to the Australia Post website for more accurate estimations.

Yes, go to your My Account page, log in and under Orders click the Cancel button. You may cancel the entire order or simply choose which products you wish to specifically cancel.
If you do not have an account, please use our Guest form.
The cancel button will be available until the order begins processing. Due to quick order processing, we are sometimes unable to accommodate order edits. However, you are welcome to return the item for a refund or exchange within 60 days.
Alternatively, email us at orders@pandemoniumparadise.com.au
See our Returns Policy for more information.

We offer 60-day returns. Visit our Returns Policy for full details. You can use your original compostable mailer if needed—it has a second adhesive strip built in for reuse.
Please note, for exchanges we ask that you include a paid returns label (can be emailed to us to print) or a Prepaid Satchel for us to ship the exchanged item/s back to you.

We do! Simply sign up to our email list and you’ll receive a code to use at the checkout.
By signing up to our email list, you’ll also receive exclusive discounts, be the first to know about sales, have early access to new releases, receive birthday gifts, and other minimal-but-meaningful perks. Sign up here.

Yes, we offer PayPal Pay in 4 — interest-free instalments with no late fees and full buyer protection.

Absolutely! It’s called the Wear the Change Club. We wanted the opportunity to say thank you to those who are helping us grow.

Our rewards club is a great program with great perks such as discounts, early access to new product releases and sales, free give-aways, birthday gifts, and much more. Accrue points with every purchase to advance in levels for even greater perks.

Our points never expire!

For more information about our ‘Wear the Change Club’ click here

Gift Cards can be redeemed in the Cart page.
Points can be redeemed in the Cart page.
Coupons can be redeemed in the Cart page or at Checkout.
Store Credit can be redeemed at Checkout.

Our garments are manufactured in India under Fair Trade conditions in ethical factories using renewable energy.
All pieces are climate neutral, vegan, and certified organic.

No polyester or microplastics
Certified organic cotton
Zero toxic dyes
Low water use
Closed-loop wastewater systems
Detox to Zero by OEKO-TEX® compliance

We don’t follow trends—we follow impact.

Wash on cold with like colours, avoid fabric softeners, and hang dry when you can. Organic cotton breathes better and lasts longer when treated gently. Compost your tees when they finally wear out—they’re designed to return to the earth.

No. Pandemonium Paradise (https://pandemoniumparadise.com.au) is an independent Australian-owned clothing store. We specialise in ethical fashion, sustainable basics, and organic cotton apparel. We have no affiliation with “Pandemonium Clothing” on Etsy or any other brand using a similar name, including those selling gothic, non-organic, or alternative fashion.

We only publish verified reviews through CusRev, a trusted independent platform. You can view them here:
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