Contact Us
*** If the above form is not working, please email us directly at support@pandemoniumparadise.com.au
Frequently Asked Questions
We do! Simply sign up to our email list and you’ll receive a code to use at the checkout. By signing up to our email list, you’ll also receive exclusive discounts, be the first to know about sales, have early access to new releases, receive birthday gifts, and other offers. We keep it minimal but rewarding. Sign up here.
We ship all our products in Home Compostable Mailers that can be reused for returns. Simply cut along the line on the flap when first opening and use the second adhesive strip if making a return.
We also use compostable labels and stickers!
All mailers, labels and stickers are certified home-compostable, meaning you can cut them up and place them into your compost or garden as “brown” waste at home. They will completely break down into healthy worm food in approximately 90-120 days, sometimes sooner in healthy compost systems. We never, ever use plastic or toxic labels.
We have a flat-rate of $9.95 for standard shipping on all orders Australia-wide.
FREE SHIPPING is available on all domestic orders over $150AUD.
Express shipping is not available due to the heavy environmental impact and because we only sell non-emergency items. We appreciate your understanding as well as your patience and are sure the planet thanks you too!
International shipping rates can be can be calculated in the Cart page or at Checkout.
Yes, we do!
International shipping rates are calculated at checkout.
Please note, for exchanges we ask that you include a paid returns label (can be emailed to us to print) or a Prepaid Satchel for us to ship the exchanged item/s back to you.
For more information, please see our Returns Policy.
We endeavour to send all orders out as fast as possible.
All packages are delivered via Australia Post with tracking numbers given on the orders page, on your Pandemonium Paradise account, as well as emailed to you.
For Australian orders, once shipped most are delivered between 2 – 7 business days depending on distance. Please allow up to 2 weeks for packages to arrive. If you still have not received your package after two weeks, please contact Australia Post and request an update on your order using your Tracking ID.
International shipping times are calculated and given at checkout once you have entered your address and vary depending on your location. Australia Post estimations for international orders vary from 8 -25 days. Click here to be taken to the Australia Post website for more accurate estimations.
Yes, go to your My Account page, log in and under Orders click the Cancel button. You may cancel the entire order or simply choose which products you wish to specifically cancel.
If you do not have an account, please use our Guest form.
The cancel button will be available until the order begins processing. Due to quick order processing, we are sometimes unable to accommodate order edits. However, you are welcome to return the item for a refund or exchange within 60 days.
Alternatively, email us at orders@pandemoniumparadise.com.au
See our Returns Policy for more information.
You have 60 days to request a Refund or Exchange.
Please follow the directions in our Returns Policy.
If you have any questions or concerns, please don’t hesitate to reach out to us using the contact form above or the Live Chat on our website. Alternatively, email us directly at orders@pandemoniumparadise.com.au .We’re always happy to help!
Indeed, we do. We have PayPal’s ‘Pay in 4’ so that you can make easy repayments with no late fees, no interest and includes PayPal’s Buyer Protection. Sign up is free. For more information, visit PayPal’s website.
Of course we do! We want the opportunity to say thank you to those who are helping us grow.
We have a great program with great perks such as discounts, early access to new product releases and sales, free give-aways, birthday gifts, and much more. Accrue points with every purchase to advance in levels for even greater perks.
Our points never expire!
For more information on the club click here.
Gift Cards can be redeemed in the Cart page.
Points can be redeemed in the Cart page.
Coupons can be redeemed in the Cart page or at Checkout.
Store Credit can be redeemed at Checkout.